LinkLive Banking for Premier

Add a new dimension to online customer service by putting your customers in immediate contact with individual customer service representatives (CSRs) and loan officers. LinkLive Banking for Premier offers secure instant messaging and e-mail technology, supplying your organization with the tools needed to provide quick and personalized answers for your consumer and business Internet banking customers. By offering convenient online assistance, your financial institution can increase customer satisfaction and reduce account turnover.

Regulatory Compliance & Security
LinkLive Banking is safe and secure. All e-mail messages and chat sessions are encrypted to protect private customer information. Exchanges and transactions are also logged to record exactly what your customers are asking for and how your specialists are performing. LinkLive Banking meets United States Securities and Exchange Commission and Sarbanes-Oxley regulations for security and tracking.

Superior Technology
LinkLive Banking offers the latest instant messaging technology. Icons referred to as presence buttons can be placed on a financial institution’s website or throughout eCom for Premier. These buttons indicate the real-time availability of banking specialists (e.g., online, on the phone, busy or offline). Skills-based routing technology ensures that customers initiating chat sessions from either your organization’s website or eCom are connected with the banking representative who is best suited to help them based on the employee’s workload and predefined skillsets. For the transfer of secure documents, the instant messaging window doubles as another secure file transfer avenue, through which customers and CSRs can exchange documents by using drag-and-drop functionality.

Further enhancing the value of LinkLive Banking secure mail service, integration with eCom provides a seamless, zero-configuration e-mail system. Consumer Internet banking customers are automatically provided an account, and no registration is required for them to exchange e-mail securely with the financial institution. Customers can elect to receive notification through their personal or business e-mail account indicating that new unread secure mail is available to view through LinkLive Banking. They can also access LinkLive Banking messages through the Web. Additionally, integration with Microsoft® Outlook® offers a quick and easy deployment to those who are familiar with the Outlook application.

Advanced Options
Also available through LinkLive Banking, e-folders offer flexible options for secure document management and sharing. Your staff can store files and documents, such as board reports, on a secure Internet site, and send a link to select colleagues or everyone in your organization. Another advanced feature, desktop shadowing enables designated individuals at the bank to enter a customer’s desktop, with permission. Using this convenient function, employees can guide customers through banking processes remotely.

For more on LinkLive Banking for Premier, contact Fiserv, Inc.
at 402-421-4207 or partner@fiserv.com