Telephone Banking for Premier

An integrated and secure 24-hour electronic delivery channel, Telephone Banking for Premier delivers one of the most advanced telephone banking options available. Deployed in either a hosted or in-house environment, Telephone Banking provides callers with the ability to check current account balances and complete a wide range of real-time transactions, including fund transfers, loan payments and advances, and stop payments.

Now available, the next-generation of Telephone Banking offers voice recognition functionality, which enables customers to navigate the user-friendly system using speech commands. By minimizing the use of keypad buttons, interactive voice recognition makes telephone banking more convenient than ever.

The automated Telephone Banking script plays only those menus and options that pertain to the customer who called. Telephone Banking menus can also be played in languages other than English, including Spanish, French, Korean and Mandarin Chinese.

Types of Activities
Telephone Banking customers can perform a variety of real-time account inquiries and transactions, including:

Account inquiry Funds transfer between checking and savings Loan payment from checking or savings Loan advance to checking or savings Statement by fax for checking, savings, certificates, and loans

Check inquiry by number Check ordering Stop payments Merchant verification Deposit and loan rates Investment and loan calculations

For more on Telephone Banking for Premier, contact Fiserv, Inc.
at 402-421-4207 or partner@fiserv.com.

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