Education Services for Premier

More than ever before, financial institutions are relying on efficient, confident staff to enhance customer relationships, increase sales and boost profitability. Education Services from Fiserv make it easy and affordable for you to gain this edge.

We provide Internet-based training options that include both recorded and live Internet classes led by Fiserv instructors, as well as traditional classroom training on the Lincoln campus, at regional locations nationwide, and at your financial institution. Our wide selection of training formats gives you the flexibility to choose the optimal training solution for your organization.

If you have questions or comments about our training courses, please contact Education Services for Premier.




Preview Classes

View Sample Recordings

To preview a recorded Internet class, follow the steps below:
1. Click Preview Internet Class.
2. Near the top of the window, click the Training Center tab.
3. Under Attend a Session on the left side of the window, select Recorded Sessions.
4. Scroll to the bottom of the list of classes, and click on a title that starts with Sample.
5. Click the View button.
6. If this is the first sample you are viewing, follow the directions at the Installing window. After you view one sample, you won't be prompted again for this installation.

Our core application classes – labeled (Version 7.0) – feature 2008 Premier Release upgrades. For the convenience of organizations who have not made the upgrade, we continue to provide Version 6.0 classes, which are now identified with (Version 6.0) in the class name.

Tip: If you don't hear any sound, you may need to turn off the mute on your workstation by deselecting Mute under Controls on the WebEx Player menu.

 
Recorded Class List
Register for Recorded Internet Training  
Class Library
2008 Premier Release – CIS and General Enhancements
2008 Premier Release – Deposit Enhancements I
2008 Premier Release – Deposit Enhancements II
2008 Premier Release – Loan Enhancements I
2008 Premier Release – Loan Enhancements II
2009 Year-End Processing Procedures  UPDATED
2009 Year-End Tax Reporting & Balancing  UPDATED
Accounts Payable for Premier 2.7 (Accounts Payable System) – Payable Maintenance & Operational Procedures
Accounts Payable for Premier 2.7 (Accounts Payable System) – System Overview & Vendor Maintenance
Accounts Payable for Premier 3.0 (Accounts Payable System) – Payable
Accounts Payable for Premier 3.0 (Accounts Payable System) – Upgrade
Accounts Payable for Premier 3.0 (Accounts Payable System) – Vendor
AML Manager (NetEconomy) – Alert & SAR
AML Manager (NetEconomy) – Currency Transaction Report
AML Manager (NetEconomy) – Overview  UPDATED
AML Manager 4.5 Release Features  NEW!
Business Analytics 1.0 (Premier Viewpoint 7) – Introduction to Report Studio I
Business Analytics 1.0 (Premier Viewpoint 7) – Introduction to Report Studio II
Business Analytics 2.0 (Premier Viewpoint 8) – Introduction to Dashboards
Business Analytics 2.0 (Premier Viewpoint 8) – Introduction to Report Studio I
Business Analytics 2.0 (Premier Viewpoint 8) – Introduction to Report Studio II
Business Analytics 2.0 (Premier Viewpoint 8) – Introduction to Report Studio III
Business Analytics 2.1 (Premier Viewpoint) – Introduction to Professional Author I  UPDATED
Business Analytics 2.1 (Premier Viewpoint) – Introduction to Professional Author II  UPDATED
Business Analytics 2.1 (Premier Viewpoint) – Introduction to Professional Author III  UPDATED
Currency Transaction System
Currency Transaction System & Premier Teller Integration Features
DDA Analysis I (Version 6.0)
DDA Analysis I (Version 7.0)  UPDATED
DDA Analysis II (Version 6.0)
DDA Analysis II (Version 7.0)  UPDATED
DDA Inquiry (Version 6.0)
DDA Inquiry (Version 7.0)  UPDATED
Deposit Addenda – Features & Functionality (Version 6.0)
Deposit Addenda – Features & Functionality (Version 7.0)  UPDATED
Deposit Service Charges
Deposit Specifications – DDA Miscellaneous Tables
Deposit Specifications – DDA Statements & Reports
Deposit Specifications – New Product Setup Procedures
Deposit Specifications – Savings & COD Miscellaneous Tables
Deposit Tips & Tricks I (Version 7.0)  UPDATED
Deposit Tips & Tricks II
Deposits – Premier Browser Maintenance
Director – End-User Functionality (Windows Version)  UPDATED
Director Document Distribution  NEW!
eCorp for Premier – Specifications I
eCorp for Premier – Specifications II
Establishing HSA Accounts
Exception Item Module I
Exception Item Module II
Exception Item Module III
General Ledger – Account Maintenance & Inquiry
General Ledger – Budgeting & Allocation
General Ledger – Report Writing Techniques
Introduction to Networking Basics
Loan Addenda – Features & Functionality (Version 6.0)
Loan Addenda – Features & Functionality (Version 7.0)  UPDATED
Loan Escrow Processing (Version 6.0)
Loan Escrow Processing (Version 7.0)  UPDATED
Loan Non-Accrual & Charge-Off Processing
Loan Participation Setup & Features  UPDATED
Loan Payment Processing I
Loan Payment Processing II
Loan Rate & Payment Change Features
Loan Specifications – Additional Specifications
Loan Specifications – Miscellaneous Tables I
Loan Specifications – Miscellaneous Tables II
Loan Specifications – New Product Setup Procedures
Loans – Deferred Fees & Costs
Loans – Establishing Payment Schedules
Loans – Handling Loan Exceptions
Loans – Note Inquiry (Version 6.0)
Loans – Note Inquiry (Version 7.0)  UPDATED
Loans – Premier Browser Maintenance
Loans – Understanding Available Credit Options
Operations – Backups (Unisys Mainframe)
Operations – Change Management & Rapid Best Practices
Operations – File Management (Unisys Mainframe)
Operations – Nightly Processing
Paperless Item Module I
Paperless Item Module II
Paperless Item Module III
Patriot Officer for Premier 7.1 (Premier Patriot Officer)
Portfolio Inquiry (Version 6.0)
Portfolio Inquiry (Version 7.0)  UPDATED
Portfolios – Premier Browser Maintenance
Power of Premier – Executive Overview
Premier Back Counter SmartSource 6.0 Upgrade
Premier Browser-Based Inquiries (Version 6.0)
Premier Director – Configuration & Security
Premier Expedite Administrator – Data Collection & Insight Setup
Premier Expedite Administrator – Forms & Reports
Premier Expedite Administrator – Management & Workflow Setup
Premier Expedite I-32 Design Tool
Premier Expedite Session Manager Functionality I
Premier Expedite Session Manager Functionality II
Premier Front Counter Using Premier InSight Teller – Introduction
Premier Front Counter Using Premier Teller
Premier Front Counter Using Premier Teller – Introduction
Premier Inquiry Overview (Version 7.0)  UPDATED
Premier InSight Teller – Introduction
Premier Integration
Premier Messenger Data Center & Institution Specifications
Premier Messenger End-User Functionality
Premier Messenger Template & Form Specifications
Premier Platform 3.0 Editor
Premier Platform 3.0 Administrator – Forms & Event Group
Premier Platform 3.0 Administrator – Insight/Variable Setup
Premier Platform 3.0 End-User Functionality I
Premier Platform 3.0 End-User Functionality II
Premier Platform 3.0 I-32 Design Tool
Premier System Overview (Version 6.0)
Premier System Overview (Version 7.0)  UPDATED
Premier Teller – Introduction
PremierEcom Spring Release Enhancements – End User
PremierEcom Spring Release Enhancements – End User & Author
PremierEcorp – End-User Functionality
PremierEcorp – Premier ACH
PremierEcorp – Web Author Tool
Prime for Premier (Premier Prime) – Advanced Impromptu Report Writing I
Prime for Premier (Premier Prime) – Advanced Impromptu Report Writing II
Prime for Premier (Premier Prime) – Introduction to Impromptu Report Writing I
Prime for Premier (Premier Prime) – Introduction to Impromptu Report Writing II
Prime for Premier (Premier Prime) – Introduction to Impromptu Report Writing III
Regulatory Reporting for Premier (Premier Regulatory Reporting) – Administrator
Retirement Reporting Module I
Retirement Reporting Module II
Safe Deposit Box – New Accounts, Inquiry & Maintenance for Users
Safe Deposit Box – Specifications Review for Administrators
Security Control Module Features & Functions
Server Virtualization  NEW!
Transaction Management – End User  UPDATED
Transaction Management – Specifications  UPDATED